TO: Mayor and Members of City Council
THRU: Telly Whitfield, Assistant City Manager
FROM: Rebecca Rogers Carter, Strategic Performance Analytics Director
DATE: October 9, 2017
RE:
Title
The FY 17 Performance Report
end
COUNCIL DISTRICT(S):
Council District(s)
All
b
Relationship To Strategic Plan:
City Council has developed a sustainable strategic planning model that assists Council, as representatives of the community, to plan for our community’s future and to lead with vision.
Executive Summary:
Better policy means a brighter future for our residents. To achieve high quality services, the City of Fayetteville is committed to strategic planning, performance excellence, transparency, quality and innovation. We are building strong integrated systems and processes to stimulate growth and development for our community of more than 208,000 residents. There are four critical pieces to a dynamic system that aligns our government for success and generates high performance.
• Building a strong strategic planning framework, and actually using the plan to set priorities, allocate resources and implement a one year action plan.
• Engaging the public, and your staff, to create a space for innovation. Ask them how we are doing, and understand their priorities.
• Measuring performance with meaningful data, reporting it to the public for accountability and transparency and using the data to assess programs and services.
• Committing to continuous improvement of programs and services
It is vital to have a clear, long-term vision for the city, broad strategic goals and a transparent system to facilitate progress toward meeting the objectives that are put into place. With the overarching strategic plan in place, departments set clear departmental objectives and performance targets. This isn’t a one way street, as information on how we are doing, shapes the strategic plan.
The Strategy and Performance Analytics (SPA) Office mission is to maximize organizational performance for a positive impact. The SPA Office works with departments to produce a yearend performance report, which is presented online for citizens via TRACStat performance application. TRACStat reports progress on key performance indicators in each of Council’s strategic goal areas, measuring performance with meaningful data. The application not only helps City departments manage performance internally through workflows, but conveys this information to policy makers in an effort to enhance evidence based decisions.
Key performance indicators are mapped to the Council’s Goal areas to clearly indicate how well we are doing in each area. TRACStat allows users dive-down access to performance trending, budget and financial information and reports progress on council’s action plans, or what we refer to as Targets for Action (TFA). These are projects or policy actions that are undertaken to address underperforming areas where the metrics have indicated a gap in performance. City Council’s TFA, or one year action plans, are a terrific example of the direct correlation between performance management and policy development. TRACStat’s combination of public reporting on strategy advancement, performance metrics and budget and financial data is a pretty powerful tool and unique to Fayetteville. We are working to create useful and meaning information for leaders, in support of developing a stronger policy for quality programs and services.
The FY 17 Performance Report focuses on the City’s Vision Statement and our progress on becoming a Peaceful, Prosperous and Connected community. The attached report includes highlights from FY 17 and the TRACStat yearend performance scorecard. Detailed information and additional data is available in TRACStat. Focusing on results and aligning our organization for success will help stimulate innovation, growth and development for our community. The City is in the mist of rolling out a historic parks and recreation capital bond package and planning a ribbon cutting for a state of the art new Multimodal Center. We broke ground on a minor league baseball park, right in the heart of our downtown. These investments will raise the quality of life in Fayetteville, for everyone.
Background:
As the City of Fayetteville continues to grow and thrive, the City Council looks to chart a course with a strategic plan which articulates a vision for our community’s future that will ensure vitality and sustainability. The City of Fayetteville is guided by a comprehensive strategic planning process. City Council meets annually to refine the items that comprise the City’s strategic plan and to ensure that it is reflective of the changing needs of our growing community.
The City’s strategic plan is a critical component of a larger system of planning for our organization’s success, which includes the annual budget process, resident input, capital and technology prioritization and financial planning. Fayetteville’s model aligns City programs and spending with long-term goals, brings critical needs into focus and provides an organizational roadmap for success. The plan sets the direction and defines goal objectives, with specific performance standards so that we all remain clearly connected to City Council’s goals.
The main elements of the City’s strategic plan represent a commitment to serving the community: The Vision for the community, the organizational Mission, Core Values, five-year Goals that support the long-term vision for the City, performance measures that identify annual targets, fiscal year strategic priorities and Targets for Action (TFA), to advance progress toward the goals.
Top 6 FY 2017 City Council Strategic Priorities were
1) Economic Development
2) Public Safety
3) Beautification/Maintenance
4) Infrastructure Investment - Maintenance
5) Increase Intergovernmental and Stakeholder Collaboration
6) Parks and Recreation
Issues/Analysis:
None
Budget Impact:
None
Options:
Accept the FY 17 Performance Report and provide feedback or additional direction to the City Manager.
Do not accept the report and provide feedback or additional direction to the City Manager.
Recommended Action:
Accept the FY 17 Performance Report and provide feedback or additional direction to the City Manager.
Attachments:
PowerPoint