TO: Mayor and Members of City Council
THRU: Adam Lindsay, Assistant City Manager
FROM: David Webb, Project Manager (FNI Contractor)
DATE: September 22, 2025
RE:Title
Authorize PSAP (911 Center) Architectural Agreement
Title
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COUNCIL DISTRICT(S):
Council District(s)
All Districts
b
Relationship To Strategic Plan:
Goal 1: Safe and Secure Community
Executive Summary:
The Public Safety Answering Point (PSAP) project was identified as a top priority in the 2022 Public Safety Bond. To proceed with the project, City of Fayetteville staff has been working for several months to identify an ideal property and select an architectural firm.
Through a qualifications-based process, the selection committee reviewed statements of qualifications and conducted interviews of several qualified architects. The recommended firm is Hord Coplan Macht, Inc. d/b/a SCHRADERGROUP Studio and they have provided the City with an AIA agreement to begin design.
Background:
The current City of Fayetteville PSAP, commonly called the 911 Center, is located in close proximity to a hazardous materials railroad right-of-way and is situated in the heart of downtown, an area of frequent civic activity and public gatherings. Over the past decade, the volume of emergency calls has significantly increased, necessitating additional staffing to maintain service levels. However, the current facility is constrained by limited square footage, which restricts the ability to expand operations and accommodate necessary personnel and technology upgrades.
Given the safety risks posed and the lack of expansion options, the City identified the PSAP as a priority project and voters overwhelmingly approved general obligation bond funding in 2022 for this project. The City contracted with Mission Critical Partners, an Owner’s Advisor consulting firm specializing in PSAP operations, construction, and technology, to assist in a needs assessment, feasibility study, land acquisition, and architect selection for a new PSAP.
To facilitate progress, the City previously set up a capital project to allow staff to enter into contract with Mission Critical Partners and begin the search for a suitable site and architectural partner for the new PSAP facility.
Issues/Analysis:
This project was one of the first initiatives undertaken by City staff following the approval of the 2022 General Obligation (GO) Bond. At Council’s direction, staff re-engaged with Cumberland County to explore the possibility of a joint PSAP facility, including options for consolidation, co-location, or a hybrid approach. Discussions around the effort continue but without a formal agreement on how to progress. The City did utilize Mission Critical and the architect to apply for a state funded construction grant that was unsuccessful.
City staff has since refocused efforts to pursue a stand-alone PSAP facility tailored to Fayetteville’s specific operational needs. The size of the proposed building has been adjusted accordingly from initial study phases, which considered consolidation. The stand-alone PSAP is an estimated 18,000 square foot facility, purpose-built to support the City’s emergency communications requirements now and into the future.
Budget Impact:
None - Included in the project budget.
Options:
1. Authorize the City Manager to execute AIA agreement to contract HORD Coplan Macht, Inc. d/b/a SCHRADERGROUP Studio for the design and construction administration of the facility for a fixed fee of $1,495,000 for architectural services, and an allowance NTE $275,000 for civil engineering and landscape architecture services for site development.
2. Do not authorize City Manager to execute AIA agreement to contract Hord Coplan Macht, Inc. d/b/a SCHRADERGROUP Studio for the design and construction administration of the facility and provide further guidance.
Recommended Action::Recommended Action
Authorize the City Manager to execute AIA agreement to contract Hord Coplan Macht, Inc. d/b/a SCHRADERGROUP Studio for the design and construction administration of the facility for a fixed fee of $1,495,000 for architectural services, and an allowance NTE $275,000 for civil engineering and landscape architecture services for site development.
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Attachments:
AIA Document B101-2017
1B Attachment A_Fayetteville FY26 NC911 Grant Timeline
PowerPoint Presentation