TO: Mayor and Members of City Council
THRU: Douglas Hewett, ICMA-CM, City Manager
FROM: Laura Smith, Emergency Management Coordinator
Willie Henry, Chief Information Officer
David Scott, Communications Manager
DATE: September 28, 2026
RE:Title
Fay Connect Status Update
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COUNCIL DISTRICT(S):
Council District(s)
All
b
Relationship To Strategic Plan:
This item supports all adopted City Council strategic goals and objectives. FayConnect 365 supports the City’s strategic focus on connectivity, responsive government, public safety, and effective service delivery by creating a coordinated digital communication strategy for residents.
Executive Summary:
FayConnect 365 is a proposed resident-facing digital communication strategy designed to coordinate and expand technology the City already owns before considering procurement of additional platforms. Under the proposed model, Everbridge would serve as the notification and subscription engine for emergency alerts and voluntary City updates, while existing platforms such as FayFixIT and NextRequest would continue serving their current functions. A FayConnect 365 webpage would provide residents with a centralized location for accessing the appropriate City communication or service channel. The proposed implementation would expand the current Everbridge environment to support public subscriptions for information such as Council notices, Parks and Recreation updates, City events, long-term traffic or road closures, transit information, service changes, and preparedness messaging. Critical emergency communications would remain distinct from voluntary subscription-based communications.
Background:
The City currently uses Everbridge for internal employee notifications and selected departmental audiences, including Fire, Police, and Parks and Recreation. FayConnect 365 builds upon that existing foundation by expanding Everbridge for resident-facing subscriptions and organizing the ...
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