TO: Mayor and Members of City Council
THRU: Douglas J. Hewett, ICMA-CM, City Manager
Jeffrey Yates, ICMA – CM, Assistant City Manager
FROM: Roger Hunt, Project Manager
DATE: September 28, 2026
RE:Title
Authorize Construction Manager At Risk Delivery Method for the Public Safety Answering Point (PSAP) Title
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COUNCIL DISTRICT(S):
Council District(s)
2
b
Relationship To Strategic Plan:
Goal 3: Desirable Place to Live, Work and Recreate
Executive Summary:
Staff requests City Council authorization to use the Construction Manager at Risk (CMAR) delivery method for the new Public Safety Answering Point (PSAP), or 911 Center. The current facility in City Hall has limited space for the staff and resources needed to meet growing service demands. The City has acquired two parcels off Aviation Parkway for a new facility to support current operations and future needs, including potential consolidation with Cumberland County. The PSAP will be the fourth project initiated under the 2022 $60 million Public Safety Bond program.
CMAR, authorized by N.C.G.S. §§ 143-128 and 143-128.1, will bring construction expertise into the design process to help coordinate specialized systems, identify potential problems, and align the design with the project budget and schedule. Upon approval, the City will issue a Request for Qualifications and select a firm through the qualifications-based process established by N.C.G.S. § 143-64.31. The selected firm will work with the City, Owner’s Advisor, and design team to develop the project, competitively bid construction work, and establish a Guaranteed Maximum Price for the agreed scope, subject to approved changes and contractual adjustments.
Background:
On August 10, 2026, staff presented City Council with final due diligence findings and a recommendation to acquire two parcels off Aviation Parkway for a new PSAP facility. Council approved the acquisition, and the purchase was subsequently completed.
The PS...
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