TO: Mayor and Members of City Council
THRU: Telly C. Whitfield, Ph.D., Assistant City Manager
FROM: Rebecca Jackson, Strategy and Performance Analytics Director
DATE: September 4, 2018
RE:
Title
FY 2018 Resident Survey Report
end
COUNCIL DISTRICT(S):
Council District(s)
All
b
Relationship To Strategic Plan:
This project helped the City meet the objectives under Goal VI: Citizen Engagement and Partnerships, by informing and educating the public through increased community dialog and establishing collaboration partnerships.
Executive Summary:
ETC Institute administered a survey to residents of the City of Fayetteville during the summer of 2018. The purpose of the survey was to help the City of Fayetteville ensure that the city's priorities continue to match the needs and desires of residents. The information provided will be used to improve existing services and help the City better understand the evolving needs of the residents of Fayetteville.
The major categories of City services that had the highest levels of satisfaction, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents were: the overall quality of fire protection and rescue services (85%), overall quality of police protection (68%), overall quality of parks and recreation facilities and programs (60%), and overall quality of customer service received from City employees (56%). Major categories of City services that residents felt should receive the most emphasis from City leaders over the next two years, were: overall flow of traffic in the City, overall maintenance of City streets, and overall quality of police protection.
Respondents were asked if during the past year, they or other members of their household had contacted the City to seek services, ask a question, and/or file a complaint. Forty-seven percent (47%) indicated they had contacted the City to seek services, ask a question, and/or file a complaint. From the forty-seven per...
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