TO: Mayor and Members of City Council
THRU: Douglas J. Hewett, ICMA-CM, City Manager
Jeffrey Yates, Assistant City Manager
FROM: Chris Lowery, Strategic & Performance Analytics Manager
DATE: March 14, 2024
RE:
Title
ETC Institute - FY24 City of Fayetteville Resident Survey Overview
end
COUNCIL DISTRICT(S):
Council District(s)
All
b
Relationship To Strategic Plan:
This project helped the City meet the objectives under Goal VI: Collaborative Citizen Engagement by informing and educating the public through increased community dialog and establishing collaboration partnerships.
Executive Summary:
ETC Institute administered a survey to residents of the City of Fayetteville from November through January of FY24. The purpose of the survey was to help the City of Fayetteville ensure that the City's priorities continue to match the needs and desires of residents. The information provided will be used to improve existing services and to help the City better understand the evolving needs of the residents of Fayetteville. The full survey report is attached to more fully detail results of the survey.
Background:
The City of Fayetteville hired the national consulting firm, ETC Institute, to conduct a resident survey to gather residents' input regarding current programs and services, new initiatives, and future policy decisions. The survey is part of the City's ongoing efforts to identify and respond to resident concerns and to gather input about priorities for the community. Resident surveys are an important tool in determining if programs and services are meeting residents' expectations. Resident surveys also bring residents into the public decision-making process in the strategic planning process.
ETC Institute conducted the resident survey in the City from November through January of FY24. Survey instruments were mailed to randomly selected households across the city, and various channels were utilized to raise aware...
Click here for full text